San Antonio’s Diligent Consulting Continues its History of Excellence

In order to meet and exceed its Information Technology customers’ needs for the highest quality software, cybersecurity, and technology services, Diligent Consulting Inc.’s Quality Management System (QMS) was appraised at Capability Maturity Model Integration for Development (CMMI-DEV) at Maturity Level 3 in compliance with this internationally recognized CMMI Institute’s quality standard in December 2018. This was Diligent’s fourth consecutive successful appraisal of its QMS recognized by this international quality organization.

The CMMI Institute uses CMMI certified appraisers to evaluate an organizations’ QMS, and if they approve the results, they recognize the organization according to the Maturity Level they seek, from one to five. As a premier software development and sustainment company, Diligent’s expertise fits best into the CMMI-DEV Maturity Level 3 criteria. QMS implementations must be audited and renewed every 3 years and require several years of preparation prior to the first evaluation. So, Diligent celebrates over 12 years of continuous high-quality product and service development as recognized by the CMMI Institute.

Not only has Diligent achieved over 12 years of CMMI appraised success, but in September of 2018 it met all the requirements of the International Organization for Standardization (ISO) to update its ISO 9001:2008 certification to the newly adopted ISO 9001:2015 standard. The standards for ISO 9001:2015 require organizations to show evidence that their QMS provides high quality results for services and products. More than just a check to see if the quality is “satisfactory”, the ISO certification aims to enhance customer satisfaction and application of continuous improvement via application of the organization’s QMS. Diligent succeeded again in both customer and system improvement results.

With the customer’s operational success as its primary focus, Diligent continues to serve its customers by ensuring that the products and services it provides exceeds expectations, adopt applicable solutions to meet evolving needs, document and provide improvements to processes and techniques, and ensure its culture of excellence is abundantly applied across the breadth of its responsibilities.